Excerce Finance Ltd ("Excerce", "we", "us", or "our") respects and protects the privacy of visitors to our website and our customers. This Privacy Policy describes our information handling practices when you access our services, which include our content on the website located at https://www.excerce.finance, or any other websites, pages, features, or content we own or operate (collectively, the "Site"), and our automated trading platform and related services (referred to collectively hereinafter as "Services"). Please take a moment to read this Privacy Policy carefully. If you have any questions about this Policy, please contact us at privacy@excerce.finance. We may modify this Privacy Policy from time to time, which will be indicated by the date at the top of this page. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Services prior to the change becoming effective.
By accessing and using our Services, you signify acceptance of the terms of this Privacy Policy. Where we require your consent to process your personal information, we will ask for your consent to the collection, use, and disclosure of your personal information as described further below. If you do not agree with or are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of our Services.
Excerce Finance Ltd is a company registered in England and Wales and is the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about your account, your personal information, or this Privacy Policy, please contact us at privacy@excerce.finance or by post at: Excerce Finance Ltd, Halsbury House, 38 Chancery Lane, Holborn, London, WC2A 1EN.
Personal information is data that identifies an individual or relates to an identifiable individual. This includes information you provide to us and information collected automatically when you use our Services. We collect only the information necessary to provide our Services. Information you provide to us: To establish an account and access our Services, we ask you to provide your full name and email address. This information is necessary to create and manage your account, authenticate you, and communicate with you about the Services. If you choose not to provide this information, we will not be able to provide you with access to our Services. Information we collect automatically: To the extent permitted under applicable law, we may collect certain technical information automatically when you interact with our Site or use our Services. This helps us address support issues, maintain security, and improve platform performance. Information collected automatically includes: device and browser information (browser type, operating system, and version); usage data (pages visited, features used, session duration, and click-stream data collected via cookies and similar technologies); and IP address, used for security monitoring and fraud prevention. Please read our Cookie Policy for more information on how we use cookies and how you can manage your preferences.
Anonymisation is a data processing technique that modifies personal information so that it cannot be associated with a specific individual. Except for this section, none of the other provisions of this Privacy Policy apply to anonymised or aggregated data. Excerce may use anonymised or aggregated data for any legitimate business purpose, including to better understand how users interact with our Services, to improve platform functionality, and to conduct internal analytics. Types of data we may anonymise include usage data, performance metrics, and session data.
Our primary purpose in collecting personal information is to provide you with a secure, efficient, and personalised experience. We use your personal information only for the purposes described below, each with its corresponding legal basis under UK GDPR. (1) To provide and manage your account: We use your name and email address to create your account, authenticate you, and manage your access to the Services. Legal basis: performance of a contract (Article 6(1)(b)). (2) To communicate with you about the Services: We use your email address to send important service updates, security alerts, and responses to support requests. You cannot opt out of essential service communications. Legal basis: performance of a contract and legitimate interests (Article 6(1)(b) and 6(1)(f)). (3) To send marketing communications: With your consent, we may send you emails about new features, offers, or events. You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us. Legal basis: consent (Article 6(1)(a)). (4) To ensure platform security: We use technical data to monitor for suspicious activity, prevent unauthorised access, and protect your account. Legal basis: legitimate interests (Article 6(1)(f)). (5) To improve our Services: We may use anonymised or aggregated usage data to understand how our platform is used and to develop new features. Legal basis: legitimate interests (Article 6(1)(f)). (6) To comply with legal obligations: We may process your personal information where required by applicable law, regulation, or court order. Legal basis: legal obligation (Article 6(1)(c)). We will not use your personal information for purposes other than those disclosed in this Privacy Policy without your prior consent.
For individuals located in the United Kingdom or the European Economic Area at the time their personal information is collected, our legal bases for processing under the UK GDPR depend on the personal information at issue, the context in which it is collected, and the purposes for which it is used. We process your data where we are legally required to do so; where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract; where processing is in our legitimate interests to operate our business and not overridden by your data protection interests or fundamental rights and freedoms; or where we have obtained your consent. The specific legal basis for each processing activity is set out in Section 5 above. If you have questions about the legal basis on which we collect and use your personal information, please contact us at privacy@excerce.finance.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Account data (name and email address) is retained for the duration of your account and for up to six years following account closure, in accordance with UK legal requirements. Technical and usage data is retained for up to twelve months. Records of marketing consent are retained until you withdraw your consent, plus three years thereafter. When your information is no longer required, we will securely delete or anonymise it.
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances: Service providers: we work with third-party companies that help us operate our platform, including cloud hosting, email delivery, and analytics providers. These providers act as data processors and are contractually required to protect your data and use it only for the purposes we specify. Legal and regulatory authorities: we may disclose your information where required by law, regulation, legal process, or governmental request, or where necessary to protect the rights, property, or safety of Excerce, our users, or others. Business transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
Excerce Finance Ltd is based in the United Kingdom. Where any of our service providers process your personal information outside the United Kingdom or the European Economic Area, we ensure that appropriate safeguards are in place prior to any such transfer, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO) or another lawful transfer mechanism. For further information about the safeguards we use, please contact us at privacy@excerce.finance.
Under the UK GDPR, you have the following rights in relation to your personal information: the right of access (to request a copy of the personal information we hold about you); the right to rectification (to ask us to correct inaccurate or incomplete information); the right to erasure (to ask us to delete your personal information in certain circumstances); the right to restrict processing (to ask us to limit how we use your information in certain circumstances); the right to data portability (to request your data in a structured, commonly used, machine-readable format); the right to object (to object to our processing where we rely on legitimate interests); and the right to withdraw consent (where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing). To exercise any of these rights, please contact us at privacy@excerce.finance. We will respond within one month of receiving your request. There is no charge for making a request unless it is manifestly unfounded or excessive. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk if you are concerned about how we have handled your personal information.
We use cookies and similar tracking technologies to operate and improve our Services. Cookies are small text files placed on your device when you visit our Site. We use essential cookies necessary for the platform to function, and where you have given your consent, analytics cookies to understand how our Services are used. You can manage your cookie preferences at any time through our cookie consent tool or your browser settings. For full details of the cookies we use, please refer to our Cookie Policy.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or alteration. These measures include encryption of data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the ICO as required by applicable law.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child under the age of 18, please contact us immediately at privacy@excerce.finance and we will take prompt steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (sent to the email address associated with your account) or by a prominent notice on our platform before the change takes effect. The date at the top of this page will always reflect the most recent revision. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests in relation to this Privacy Policy or our data practices, please contact us by email at privacy@excerce.finance or by post at: Excerce Finance Ltd, Halsbury House, 38 Chancery Lane, Holborn, London, WC2A 1EN. We are committed to working with you to resolve any concerns about your privacy.